Privacy Policy | Tri-CountyGarageDoor

Effective Date: 1/1/2024

1. Introduction - Please Read Carefully

Tri-County Garage Doors ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our CSP Portal (“services”).

2. User Information: What Personal Information Do We Collect?

To provide you with our services, we collect personal data related to an identified or identifiable natural person (“Personal Information”). This includes information you provide to us, information collected during your use of our services, and information from other sources. Here are the types of Personal Information we collect about you:

a. Information You Provide Us: When you use our services or contact us directly (e.g., through direct messages, calls, emails, or appointment scheduling), you may provide us with Personal Information such as your name, billing address, service address, email address, phone number, payment information (for invoicing), and any information included in your communications with us.

b. Information We Collect When You Use Our Services: When you visit, download, or use our services (including our CSP portal and website), we may collect aggregated usage information such as browsing and click-stream activity, session heatmaps and scrolls, and non-identifying information about your device and browser (e.g., browser type, referring/exit pages, date/time stamps, etc.).

3. How We Use Your Information

We use your Personal Information for the following purposes:

To provide and manage our services.
To enhance and improve our services and website based on customer preferences, experiences, and feedback.
To ensure continuous customer assistance and support, essential for fulfilling contractual obligations or initiating contract-related processes (e.g., delivering customer assistance, offering services, and providing support).
To contact our customers with general or personalized service-related messages.
To communicate effectively, whether it's through SMS, phone calls, or emails. This can include information related to services you requested, appointment information, estimates, and invoices.
To update, expand, and analyze our records to identify new customers.
To analyze our performance and marketing activities.
To provide professional assistance.
To comply with applicable laws and regulations.

4. Disclosure of Your Information

We do not sell, share, or otherwise disclose your personal information to third parties for the purposes of marketing. However, we may share your Personal Information with service providers and others as described below:

4.1 Third Party Service Providers: We may collaborate with third-party service providers to enhance our web and mobile sites, utilizing services, products, and tools such as applications and widgets accessible via the Wix Website Builder (including the Wix App Market), as well as eCommerce payment providers. These third parties may have access to Personal Information collected from Tri-County Garage Doors' customers through our CRM application, billing application, web and mobile sites.
4.2 Social Media Features: We may integrate Social Media Features into our applications, web, or mobile sites, such as “Facebook Connect” or “Google Sign-in,” which may collect certain Personal Information from you.
4.3 Law Enforcement, Legal Requests, and Duties: We may disclose your Personal Information pursuant to a legal request (e.g., subpoena, court order), or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so.
4.4 Protecting Rights and Safety: We may share your Personal Information if we believe in good faith that it is necessary to protect the rights, property, or personal safety of Tri-County Garage Doors, our customers, or the general public.

5. SMS Policy
Tri-County Garage Doors may send SMS communication upon obtaining verbal or written consent from any customers, prospective customers, or visitors to our website, tricountygaragedr.com.

Verbal or written consent can be obtained by:

Opting into text messages on the website, tricountygaragedr.com.
Giving verbal consent over the phone.

SMS contact may be used for the following purposes:

Administrative (invoicing and estimate communication)
Booked Appointment Information
Operational (inquiring about our services, scheduling maintenance or installation)

Non-Disclosure to Third Parties

Tri-County Garage Doors will not share, sell, or otherwise disclose your personal SMS information to third parties for marketing purposes. Your phone number will not be used for unsolicited marketing communications by third parties. We ensure that your personal information is handled with the highest standards of security and confidentiality.

If you wish to stop receiving text messages from us, reply STOP to any text message sent from us and you will be unsubscribed from all text messages.

6. Security of Your Information

Tri-County Garage Doors has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural safeguards. We provide HTTPS secure access to most areas on our services, and sensitive payment information is protected by SSL/TLS encryption. However, while we strive to protect your information, we cannot guarantee absolute security.

7. Your Choices

You can opt out of receiving communications by contacting us directly. Additionally, you may reach out to Tri-County Garage Doors to update or delete your personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy as required by law or to reflect changes in our Personal Information practices. We will notify you of any changes by updating the effective date at the top of this policy and, where required by law, seek your consent.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at office@tricountygaragedr.com. We will strive to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.